How To Fix Netflix Not Working On Samsung Smart TV

July 22, 2023

Netflix not working on your Samsung Smart TV? No worries, you’re not the only one dealing with this! There could be various reasons for this issue, such as network connectivity problems, outdated apps, or software glitches. We’ll walk you through why this happens and give you a step-by-step fix to get Netflix running smoothly on your Samsung Smart TV.

Let’s dive right in and make binge-watching unstoppable!

Common Reasons for Netflix Not Working on Samsung Smart TV

Before troubleshooting, let’s explore common issues users face with Netflix on Smart TVs. Understanding these helps later.

Outdated app or firmware: If you’re using an older version of the Netflix app or your TV firmware needs an update, it could lead to compatibility issues, causing Netflix to act up.
Internet connectivity problems: A weak or unstable internet connection can be the culprit behind buffering or playback errors on Netflix. Let’s make sure your connection is strong and steady.
Cache and cookies issues: Sometimes, corrupted cache or cookies in the Netflix app can mess with its functionality, leading to various errors popping up.
Account-related issues: Sometimes, issues with your Netflix account might affect its performance on your Samsung Smart TV.
VPN Connection Issues: While using a VPN to stream Netflix, you may encounter difficulties, as the VPN might not be functioning optimally. Consequently, you might experience the Netflix proxy error.
Check Country Restrictions: Before you proceed, please check if Netflix is available in your country. Otherwise, Netflix library access will be restricted.

Don’t worry, we’ve got you covered! By addressing these common issues, we’ll have you back to enjoying your favorite shows like a Black Mirror, Witcher season 3 and movies on Netflix in no time.

Netflix Not Working on Samsung Smart TV? Here’s How to Fix It

How to fix Netflix not working on your Samsung Smart TV with this step-by-step guide.

Is Netflix Down?

If Netflix isn’t working on your Samsung Smart TV, it could be due to an outage. To rule out the possibility of a widespread issue, first, check Netflix’s status page to see if their services are down. Alternatively, you can visit DownDetector.com, a third-party website that tracks customer reports and provides information on site availability, including a map for local outage checks.

Furthermore, ensure there is no scheduled maintenance impacting your Netflix experience or attempt to reconnect through Samsung TV VPN.

Unplug your Samsung Smart TV

If you encounter issues with your Samsung TV, consider trying this simple yet unconventional procedure. Start by unplugging the TV from the power source, then wait for about 1 minute before plugging it back in. This action can sometimes reset the TV and restore it to its normal functionality, saving you from potential frustrations.

Reset power cycles by unplugging all cables and adapters. Wait a few minutes, then reconnect and try Netflix from Samsung’s Smart Hub.

Sign Out and Sign Back Into Netflix Account

Fix Netflix on your Samsung smart TV by logging out and logging back in. Use your remote to navigate the options on the left side of your screen to log out.

Sign out from Netflix on the TV: Open the Netflix app and sign out of your account.
Sign back in with your credentials: After signing out, log back in with your Netflix account credentials.

Check Network Connection

Your internet connection might be the reason Netflix isn’t working on your Smart TV. Here’s how to fix it.

Reboot Your Wi-Fi Router: If you encounter any connectivity issues, perform a quick restart. Begin by powering off your Wi-Fi router, wait for about 10 seconds, and then turn it back on. This straightforward action often resolves common connectivity problems.
Test internet speed and stability: Verify your internet speed and stability to ensure seamless streaming. Conduct speed tests on other devices or utilize online speed testing tools.

Uninstall and Reinstall Netflix App

Uninstalling an app and redownloading it often resolves problems on smartphones, which suggests it could be effective on your TV too.

How to uninstall Netflix on your Samsung smart TV:

Press the Home button on your remote.
Go into the Apps tab.
Select the Settings cog.
Find Netflix.
Select Delete.

How to Reinstall Netflix on your Samsung smart TV:

Netflix not working on Samsung TV? Reinstall now.

Open the Apps menu on your Samsung TV (refer to the steps above).
Select the Settings gear at the top-right corner.
Select Netflix.
Click Reinstall from the drop-down menu.

Update Netflix App

Allow Netflix to automatically update and install the latest app build in the background.

Simply press the home button on your Samsung TV remote and find the Apps menu.
Select Settings at the top-right corner.
Select Netflix from the list.
Enable Auto update from the top menu.

Clear Cache and Cookies

The TV’s storage system stores a significant amount of temporary cache data over time. These cached files, when corrupted, can lead to various errors, including issues with Netflix not functioning correctly on your Smart TV. Clear cache regularly to prevent issues.

Press the Home button on your Samsung Smart TV.
Navigate to Settings and select Apps.
Choose System Apps.
Select the Netflix app and click on Clear Cache.

After the cache is cleared, try to start the Netflix app again.

Reset your Smart Hub

If Netflix isn’t working on your Samsung smart TV, try resetting your Smart Hub. This means it’ll log you out of all apps and remove them from your TV, so only use it as a last option. Here are the steps to follow.

How to reset your Samsung smart TV Smart Hub:

Press the Home button on your Samsung smart TV remote.
Using the directional ring, head to the left to the Settings tab.
Navigate down to the Support section.
Enter the Device Care menu.
Choose the Self Diagnosis option.
Use the directional ring again to select the bottom option, Reset Smart Hub.
Enter the PIN for your TV; it should be set to the default of 0000.

Is your Netflix plan active?

When it comes to paying bills, have you verified the status of your Netflix plan? Although payments are typically automated, they can get declined by banks or credit cards for several reasons. To ensure everything is in order, visit your Netflix.com account and check if your plan is still active.

Contact Netflix Support

If the issue is still there after trying all the fixes, get help from Netflix support. You can contact them on their official website or customer support helpline.

Netflix might be blocked

Netflix might be unavailable in some regions. If you’re in such a region, try using a VPN to access streaming services on your Samsung Smart TV. The VPN will help you bypass geographical restrictions and access Netflix without issues.

Use VPN to Watch Netflix on Samsung TV

If you’re still facing problems with Netflix on your Samsung Smart TV, consider utilizing a VPN service. It has the capability to bypass geo-restrictions, thus resolving streaming issues.

Some tested VPN’s for Neflix from our experts are:

ExpressVPN – Best VPN: ExpressVPN, rated the best VPN for Netflix, performs exceptionally on Samsung Smart TVs for seamless Netflix streaming. Our experts have verified its good speed and extensive server network of 3000+ servers across 94 countries, including 24 locations in the US.

Get ExpressVPN at just $6.67/mo with 49% Off + 3 Months FREE on 12-Month Plan. 30-day money-back guarantee. Check ExpressVPN review.

Surfshark – Budget-Friendly VPN: Surfshark stands as the most budget-friendly VPN, offering a competitive rate of $2.30/mo (Get 84% + 2 Months FREE on 2-Year Plan). Its extensive network consists of approximately 600 US servers. Users can benefit from unlimited simultaneous connections, granting them access to Netflix on numerous devices concurrently. Thorough testing of Netflix streaming using Surfshark revealed no issues. Furthermore, ExpressVPN is seamlessly compatible with Smart TVs.

Surfshark is an excellent option for streaming Netflix on Samsung Smart TV due to its 30-day money-back guarantee and 24/7 customer support. Check out our Surfshark review for more.

NordVPN – Largest Server Network: NordVPN boasts the world’s largest server network with 5500+ servers in 60 countries. Its US network alone comprises 1970 servers. Enjoy enhanced security with the “Double VPN” feature. Watch Netflix on Smart TV with NordVPN. Get NordVPN for just $3.99/mo (57% Off + 3 Months FREE on 2-Year Plan) and a 30-day money-back guarantee. Learn more in our NordVPN detailed review.

Unlock Netflix on your Samsung Smart TV effortlessly using ExpressVPN or other well-known VPN services. Connect to the most suitable server and enjoy seamless streaming.

FAQs about Netflix on Samsung Smart TV

Why is my Netflix not working on my Samsung TV?

The Netflix app might encounter issues on Smart TVs for several reasons. These include an unstable internet connection, an outdated Netflix app, outdated Smart TV firmware, excessive cache, and unavailability in certain countries.

How do I update Netflix on my Samsung TV?

Selecting the Netflix app, you’ll see its details and options. If an update is available, you’ll be notified here. Click on the “Update” button to ensure you have the latest version of Netflix installed.

Why is my Netflix not loading with VPN?

While VPNs and proxies offer great benefits, they can sometimes interfere with Netflix streaming. Temporarily disable them and check if your loading issues resolve.

How do I watch Netflix on my Samsung TV with VPN?

On your TV, access “Settings,” then “Network,” and choose “Network Status.” Continue to “IP Settings” and “DNS Settings,” where you’ll select the option “Enter Manually.” Type in the DNS from your VPN website and click “OK.” Finally, pick your favorite location, ideally one that works best with your streaming subscriptions.

Wrap Up

Netflix on your Samsung Smart TV offers an exceptional platform for streaming content. However, should you encounter any difficulties accessing or utilizing the service, this article provides insightful solutions. In addition, considering a reputable VPN service such as ExpressVPN may offer an effective resolution, bypassing geo-restrictions and ensuring a secure network connection.

Find solutions to Netflix problems on your Samsung Smart TV through this article.